Design

Sydney, NSW, Australia

Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, track, and answer requests from Slack or Microsoft Teams in a message-based interface.

Opening up a ticket is as simple as adding a 🎫 emoji (aka :ticket:) to a message or using a slash (/) command. From there, the conversation happens in a thread and tickets can be edited, assigned, tracked, and updated right from Slack’s interface.

In addition, Halp’s web app allows teams to build custom forms, automate redundant tickets, and track your team’s overall performance and ROI. Companies using Halp get faster response times, more productive Ops teams, and happier employees.

Halp functions as a standalone ticketing system or can be integrated directly with Zendesk, JIRA, ServiceNow, and other legacy ticketing systems.

Halp is already used every day by the internal IT, HR, finance, and operations teams at Strava, Home Depot, G2 Crowd, Slack, and many more. We’ve also seen Halp used by MSPs and B2B companies to offer VIP support to clients in Slack.

Boulder, CO, USA

Denver, CO, USA

Halp

Tarra Van Amerongen, Head of Design

Kokopelli

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Tarra Van Amerongen, Head of Design