Description of the Position

AGILE is seeking an experienced IT Support Specialist who will be responsible for providing support and governance to critical internal infrastructure and applications hosted in cloud environments. Focus will be primarily in MS365/O365 and AWS. This is a professional level position and requires strong execution and analytical abilities. This position is expected to interact with Servers, Databases, SaaS products, Security, and various groups within Information Technology. Candidate must have strong server, network, communication, and analytical skills. This position may need to travel on occasion to our other US offices.

The IT Support Specialist will report to the IT Officer and will have ownership of assigned technologies.

Job Details:

• • Deploy, operate, and support cloud infrastructure primarily utilizing MS365/O365 with some interactions with AWS and Azure.
  • Responsible for the ongoing maintenance, security, and availability of several applications based on business requirements and adhering to tight operations and security models
  • Applies professional-level technical skill and judgement to provide non-routine technical support for computer/data center operations
  • Install, configure, upgrade, tune, and troubleshoot server and desktop computer hardware, software, systems, and other resources in a physical or virtual datacenter
  • Monitors, tracks, and records system performance and utilization metrics
  • Communicates highly technical information to both technical and non-technical personnel
  • Automation of tasks using scripting and configuration management systems
  • Participation in the development of information technology and infrastructure projects
  • Document and thoroughly understand the application architecture and system configuration across platforms
  • Determine the root cause of an outage, duration, and recommendations or steps to resolve issues
  • Respond to general inquiries and resolve incidents and problems
  • Implement change requests and meet project deliverables within defined guidelines for assigned tasks

Qualifications:

• • Experience with managing Active Directory
  • General understanding of networking, firewalls, and databases
  • Individual should be self-motivated with the ability to work independently and learn new technologies
  • Sound planning, organizational and problem-solving skills
  • Excellent oral, written, and interpersonal skills with ability to communicate effectively with technical and non-technical individuals
  • Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects
  • Ability to work after hours including weekends and night when required with occasional travel
  • US CITIZEN OR PERMANENT RESIDENCY IS REQUIRED

Employment Type: Exempt

Salary: $ 60,000 – $75,000

Work Schedule: Full Time

Location: Durango, CO

Remote: No

What You'll Love About Us:

100% of monthly premiums paid by employer for Medical, Dental and Vision for you and your dependents

Paid Holidays, Unlimited Sick leave, Vacation Pay, Paid Federal Holidays, Sabbatical Leave

Company Sponsored Life and AD&D, Short and Long Term Disability, Paid Maternity/Parental/Adoption Leave, and More…

401K contributions match at 4% of your salary

Company stock options

Employee referral program

Learning & Development - allowing employees to explore development opportunities such as peer learning, trainings, certifications, tuition reimbursement

Company get-together and team outings

We are committed to creating a diverse work environment and proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, region, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Agile, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Reasonable Accommodation

At AGILE, our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please submit a request to hr@agilespaceindustries.com.